Privacy Policy

Last updated: January 15, 2025

1. Data we collect

At Snappytim, through our T.I.M. system, we collect the following data when you use our services:

  • Form data: name, email, phone number, and messages sent through our contact channels.
  • Technical data: IP address, browser type, operating system, pages visited, and session duration.
  • Usage data: interactions with the platform, created tickets, response times, and performance metrics.

2. Purpose of processing

We process your personal data exclusively for:

  • Managing and supporting IT incidents reported through T.I.M.
  • Improving the functionality and security of our B2B software.
  • Sending operational communications related to your account or contracted service.
  • Complying with applicable legal and regulatory obligations in Argentina.

3. Cookies and tracking technologies

We use first-party and third-party (analytical) cookies to analyze site traffic and improve user experience. You can manage your cookie preferences from your browser settings. We do not use cookies for advertising or commercial profiling purposes.

4. Storage and security

Your data is stored on secure servers with SSL/TLS encryption. We implement technical and organizational measures to protect information against unauthorized access, loss, or accidental destruction.

5. Transfer to third parties

We do not share your personal data with third parties for commercial purposes. We may transfer information to essential service providers (hosting, data analysis, email platform) who act as data processors under strict confidentiality clauses. We never sell personal data.

6. Your rights

In accordance with Argentina's Personal Data Protection Law (Law 25.326) and the General Data Protection Regulation (GDPR) where applicable, you have the right to:

  • Access your personal data that we process.
  • Request the rectification of inaccurate or incomplete data.
  • Request the deletion of your data when it is no longer necessary.
  • Object to processing for specific purposes.
  • Request the portability of your data to another controller.
  • Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us through the channels indicated in section 8.

7. Commitment against misinformation

Snappytim does not make misleading claims, does not use false urgency, does not present fictitious testimonials or endorsements, nor does it claim unverified official affiliations. All information about our T.I.M. system is accurate, verifiable, and up-to-date. We do not guarantee specific results without a prior analysis of the client's environment.

8. Contact for privacy inquiries

If you have questions about this policy or wish to exercise your rights, you can contact us:

This policy may be updated periodically. We recommend reviewing it each time you use our services.

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